Frequently-Asked Questions

Q: Are my deposit accounts at Longview Community Bank Federal Deposit Insurance Corporation (FDIC) insured?
A: Yes! Deposits from any person or entity are insured by the FDIC up to $250,000.

Q: How do I set up Direct Deposit of my payroll check?
A: After your checking account is opened, you will receive our routing and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

Q: Can I get information about my accounts by phone?
A: Yes! Account information is available by phone 24 hours a day by using our 24-Hour Account Information Line 1 (800) 808-8026 and listening for the menu choices available. Before account information will be given out you will be prompted to enter your personalized security code. If you are a first time user of this service, your PIN is the last four digits of your Social Security Number.

Q: Can I do all my banking with Longview Community Bank?
A: Yes! Thanks to the convenience of our 24-Hour Account Information Line, online banking and Automated Teller Machine (ATM), every day banking activities can be performed on your own time. Contact us with any questions regarding any of your banking needs.

Q: Can I look at all my transactions at any time?
A: Yes! With Online Banking, you can access your account information at any time.

Q: How frequently is my information updated?
A: Your account information is updated at the end of each business day.

Q: When can I have access to use Online Banking?
A: With Online Banking, you have access to your account at any time. Please call Longview Community Bank at 217-784-4233 with enrollment questions.

Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more.

Q: Is any of my personal information stored in the Online Banking product?
A: Yes, the Online Banking product stores your User ID, password and user preferences.

Q: How current is my banking information?
A: Your account information is updated in “real time.” Transactions will appear as they happen.

Q: What accounts will I be able to access through Online Banking?
A: You can access your checking, savings, investment and loan accounts from the Online banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system will automatically show the current month’s transactions and information. Further history can be accessed by scrolling down and selecting More Transactions.

Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, transaction, description, or amount in ascending or descending order.

Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to Microsoft Money™ or as a comma-delimited text file.

Q: Can I schedule future transfers?
A: Yes, you can schedule future and recurring transfers in a variety of frequencies.

Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: What is required to use the Online Banking service?
A: All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Edge®, Chrome®, Firefox®, Safari®. You can use any computer that has Internet access.

Q: How do I access Online Banking?
A: You must have an existing checking, savings or loan account before banking online. Visit our Consumer Banking Login page, select Enroll Now located beneath the login fields, and follow the prompts. Call Longview Community Bank at 217-784-4233 with enrollment questions.

Q: What happens if I forget or lose my password?
A: Call Longview Community Bank at 217-784-4233 for a temporary password.

Q: How do I register for Bill Pay?
A: Bill Pay registration is easy!

Please complete the online form. Once submitted, the registration form will be forwarded to Longview Community Bank for review. After your application has been approved you will receive an email, typically within 1 – 3 business days from the date of application submission, notifying you that your Bill Pay service has been activated.

Q: What can I do with Bill Pay?
A: Our Bill Pay service is easy to use. Set up a list of people and businesses you want to pay, choose which checking account you want bills paid from, and enter the amount and pay date.

Q: Who can be paid using the Bill Pay system?
A: Anyone in the 50 United States and territories who can accept a check can be paid using the Bill Pay system. You can pay practically anyone–charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.

Q: Is Bill Pay safe?
A: Yes. With all Online Banking services, your User ID and Password combination prevents unauthorized entry to your account. When using Bill Pay, the internet is accessed via a secured connection with the highest level of encryption available.

Q: When can I start using Bill Pay?
A: You can begin Bill Pay once you have received a confirmation email notifying the service has been activated.

Q: When is Bill Pay available?
A: You can schedule payments 24 hours a day, seven days a week.

Q: Can I use Bill Pay with all my accounts?
A: No, only checking accounts can be used for bill payment purposes.

Q: Is there a limit to the number of bill payment accounts I can set-up?
A: Yes, you are allowed one customer profile. Within that profile, you may set up payments for multiple bills, and you may use multiple checking accounts to make payments.

Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final payment of a recurring payment scheme is designated by a Final Payment Date. Setting up recurring payments is a great way to save time and manage your finances.

Q: How do I add new payees?
A: You can add payees by accessing the Add Payee tab. New payees will be added to the payee list immediately.

Q: Can I review previous Bill Pay transactions?
A: Yes. You can view all bills and processed payments for the last 6 months and any scheduled payments up to one year in the future.

Q: Can Bill Pay be used when I am out of the country?
A: Bill Pay provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while out of the country. Remember, payees must be located within the 50 United States and Territories.

Q: Can I pay my bills on the weekend?
A: You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend.

Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.

Q: If I schedule multiple bill payments for a single day, how will my account be debited–as a lump sum or separately?
A: Each bill payment is debited separately.

Q: How is my account debited?
A: Chexfree issues checks as well as ACH.

Q: What is ACH?
A: Automated Clearing House is a funds transfer system, which provides for the interbank clearing of electronic entries for participating financial institutions.

Q: Will the payments appear on my bank statement each month?
A: Yes. All payments made through the Bill Pay system will appear on your checking account statement, displaying the date and amount of the payment.

Q: Are all of my payments sent electronically?
A: Not all payments will be sent electronically because not all billers can receive electronic payments. Keep in mind that whether the payment is sent electronically or as a paper payment, the service delivers the payment to the biller on the scheduled pay date.

Q: If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges?
A: If you select an electronic payee with an address that is different from that indicated on the payment coupon, then you are responsible for the late fee. You always have the option to manually enter a different address for a payee.

If you select an electronic payee with the address that matches the payment coupon and the payment is routed incorrectly, then you will not be responsible for the late fee.